Jya9 app — Privacy Policy

Welcome to jya9 app. This Privacy Policy ("Policy") explains how jya9 app collects, stores, and protects your personal data when you use the platform. By registering or using any service on jya9 app, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That is why jya9 app is open about every aspect of data processing — what data is collected, why it is collected, and how it is used. Our goal is to provide every player in Bangladesh with a safe and trustworthy gaming environment.

This Policy applies to the jya9 app website, mobile app, and all associated services. All users based in Bangladesh are covered under this Policy. Users in countries with their own data protection laws will also be subject to the relevant local legislation.

Jya9 app only collects the data needed to deliver the best gaming experience and meet legal obligations. We never collect unnecessary or excessive information.

Personal Identification Information

• Full name (as per National ID)
• Mobile number (for bKash/Nagad/Rocket verification)
• Date of Birth (for age verification)
• Current address (as part of the KYC process)
• Email address (if provided)

Financial Information

• Mobile Banking Account Number (bKash, Nagad, Rocket)
• Deposit & withdrawal transaction history
• Wallet Balance and Bonus Information

Technical Information

• IP Address and Device Identifiers
• Browser type & operating system
• Login Times, Session Data & Activity Logs
• Cookie and Local Storage Data

Gaming Behavior Data

• List of Games & Session Duration
• Bet amount & outcome history
• Bonus claims & wagering progress

Jya9 app uses your data only for specific, defined purposes. Your information is never used for anything beyond those purposes without your consent. The purposes are outlined in detail below:

Jya9 app never sells your personal data. Information is shared with third parties only in specific, limited circumstances, which are clearly outlined below:

• Payment Provider: Shared with mobile banking partners such as bKash, Nagad, and Rocket solely for transaction verification.
• Game Provider: Minimum information required to run games (such as user ID) may be shared.
• Law Enforcement: Data is disclosed in response to a court order or a lawful request from a government authority.
• Audit & Compliance: For licensing and compliance reporting to regulatory authorities.
• Cybersecurity Partner: With providers of fraud detection and prevention services.

Jya9 app uses cookies and similar technologies to enhance your browsing experience and maintain platform security. Cookies are small text files stored in your browser. They cannot steal your identity or harm your device.

Cookie Types

• Essential Cookies: Essential for login sessions, security verification, and core functionality.
• Functional Cookies: Helps remember your language preference and theme settings.
• Analytics Cookie: To understand which parts of the site are used most — without identifying any individual user.
• Security Cookie: Used to prevent fraud and unauthorized access.

Jya9 app uses industry-leading technology and processes to keep your data secure. Our security team monitors systems around the clock. In the event of a security breach, affected users will be notified immediately.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text — bcrypt hashing is used.
• Financial data is stored in a separate encrypted database.
• Regular security audits and penetration testing are conducted.
• Suspicious login attempts trigger an automatic account lock.
• Staff are granted access only to the data they need (Least Privilege Principle).

As a jya9 app user, you have several important rights over your own data. To exercise any of these rights, please contact our support team. We typically respond within 30 days.

Jya9 app is strictly prohibited for anyone under the age of 18. We never knowingly collect data from minors. Age verification is mandatory during the registration process.

If we discover that a minor has accidentally created an account, it will be closed immediately and all associated data will be permanently deleted. If a parent or guardian suspects their child is using this platform, please contact support right away.

Jya9 app does not retain your data beyond what is necessary. Separate retention periods are set for different types of information:

• Account Information: Up to 5 years after account closure (as required by law).
• Financial Transaction Records: 7 years (in accordance with anti-money laundering regulations).
• Gaming Log: Up to 2 years for active accounts.
• Support Contact: Up to 3 years after the last interaction.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

Once the designated retention period expires, data is automatically deleted or anonymized so that it can no longer be linked to any individual.

Jya9 app reserves the right to update this Privacy Policy as needed. When changes are made, a notice will be posted on the website and the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified directly by mobile or email.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated Privacy Team. We take all inquiries seriously and aim to respond within 7 business days.